Claims Support Representative (hybrid After Training)
Waypoint Underwriting Management
Peoria Heights, IL, United States
$17.50 - $17.50 hourly; not specified; not specifi...
Hybrid (after training)
Customer interaction and guidance
Claim document review and processing
Policy interpretation and eligibility assessment
Waypoint Underwriting Management is seeking a Claims Support Representative to serve as the initial point of contact for customers filing insurance claims. The role requires strong communication skills, attention to detail, and experience in customer service or claims-related work, offering a hybrid work model after training
Job Summary
Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process.
Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures.
Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage.
Matching Summary
Match Score: 85
Waypoint Underwriting Management is seeking a Claims Support Representative to serve as the initial point of contact for customers filing insurance claims. The role requires strong communication skills, attention to detail, and experience in customer service or claims-related work, offering a hybrid work model after training.
Salary
$17.50 - $17.50 Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Customer interaction and guidance
Claim document review and processing
Policy interpretation and eligibility assessment
Accurate record keeping and documentation
Professional communication with stakeholders
Nice-to-have
Service-oriented approach
Collaborative and solution-focused mindset
Key Requirements
High school diploma or equivalent
1-3 years of customer service, insurance, or claims experience
Proficiency in claims management systems and office software