This role is responsible for managing a regionally dispersed service management team to deliver consistent high-quality IT services aligned with global standards and business expectations
Job Summary
This role is responsible for managing a regionally dispersed service management team to deliver consistent high-quality IT services aligned with global standards and business expectations.
The position involves close collaboration with global service management, technology delivery teams, and outsourced providers to ensure smooth service transitions and continuous improvement.
A key responsibility is to represent the voice of the customer in IT communications and to drive service culture with appropriate controls to protect and support live services.
Matching Summary
This role is responsible for managing a regionally dispersed service management team to deliver consistent high-quality IT services aligned with global standards and business expectations.
Skills & Requirements
Must-have
Service Management process lifecycle
Major Incident Management experience
ITIL Foundation level knowledge
ServiceNow or ITSM toolsets
Supplier and service reviews
Matrix management skills
Nice-to-have
Process improvement skills
Strong analytical and problem solving
Customer excellence focus
Leadership and influencing skills
Collaborative and trustworthy
Communication with non-technical audiences
Commercial acumen
Key Requirements
Experience managing Service Management professionals