Salesforce Developer - Contact Center

Cencora

Not specified
Salesforce service cloud
Omnichannel
Salesforce voice/cti
Cencora is seeking a Salesforce Developer with expertise in integrating Salesforce with contact center platforms like Genesys and NICE CXone. The ideal candidate should have strong technical skills in API design and a background in software development, along with a commitment to improving health outcomes. ###

Job Summary

  • Our team members are at the heart of everything we do.
  • At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
  • If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Matching Summary

Match Score: 85

Cencora is seeking a Salesforce Developer with expertise in integrating Salesforce with contact center platforms like Genesys and NICE CXone. The ideal candidate should have strong technical skills in API design and a background in software development, along with a commitment to improving health outcomes. ###

Skills & Requirements

Must-have

  • Salesforce Service Cloud
  • OmniChannel
  • Salesforce Voice/CTI
  • Genesys Cloud
  • NICE CXone
  • RESTful API design
  • JSON payload transformation

Nice-to-have

  • Critical Thinking
  • Detail Oriented
  • Interpersonal Communication
  • Learning Agility
  • Problem Solving
  • Time Management

Key Requirements

  • 2+ years of directly-related or relevant experience
  • Bachelor’s Degree in Computer Science, Information Technology or equivalent
  • Salesforce Lightning, Apex, Flow, Platform Events
  • Genesys Cloud Architect, Data Actions, Web Services
  • NICE CXone Studio, ACD, APIs, scripting

Work Rights

Not specified

Tailored Resume

Cover Letter