L1 Service Desk Agent

Unisys UK

Hybrid
3+ years it experience
Hardware and software support
Shift work availability
The role involves answering moderate to advanced end-user queries regarding hardware, software, and network administration

Job Summary

  • The role involves answering moderate to advanced end-user queries regarding hardware, software, and network administration.
  • Candidates must be available to work shifts in a hybrid environment on a 24x7x365 basis.
  • Successful applicants will support L1-1.5 agents and bring fresh ideas to improve operations and client experience.

Matching Summary

The role involves answering moderate to advanced end-user queries regarding hardware, software, and network administration.

Skills & Requirements

Must-have

  • 3+ years IT experience
  • Hardware and software support
  • Shift work availability

Nice-to-have

  • Customer service background
  • Problem-solving skills
  • Innovative thinking

Key Requirements

  • 3+ years of relevant IT experience
  • Relevant certificate course or equivalent experience
  • Customer service experience preferred

Work Rights

Not specified

Tailored Resume

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