Assoc Tech Svc Desk

Unisys

Fully remote
Remote access tools usage
Ticket management to closure
Hardware software troubleshooting
The role involves performing routine support duties including guiding users through steps to restore functionality

Job Summary

  • The role involves performing routine support duties including guiding users through steps to restore functionality.
  • Employees must troubleshoot hardware, software, and connectivity issues using remote access tools while escalating complex problems.
  • Success requires ensuring tickets are managed to closure and keeping clients updated on status and progress.

Matching Summary

The role involves performing routine support duties including guiding users through steps to restore functionality.

Skills & Requirements

Must-have

  • remote access tools usage
  • ticket management to closure
  • hardware software troubleshooting

Nice-to-have

  • continuous improvement mindset
  • collaborative team environment
  • service level agreement adherence

Key Requirements

  • High School diploma or GED required
  • Less than 1 year experience in area of responsibility

Work Rights

Not specified

Tailored Resume

Cover Letter