Customer Remediation Analytics Leader-senior Vice President
Publix Serving (Civica)
Dlf Cybercity, India
Client remediation process management
Data & analytics driven framework
Issue management procedure and policy
The USCC Client Remediation Team will manage and drive the Client remediation process, ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure
Job Summary
The USCC Client Remediation Team will manage and drive the Client remediation process, ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure.
The leader is expected to bring agility, consistency, speed of deployment, innovation, and a governance process through a centralized and extensive data & analytics driven framework.
Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, analytic partners, control leaders, Legal, Compliance, Risk, Internal Audit and Training to align efforts with strategy.
Matching Summary
The USCC Client Remediation Team will manage and drive the Client remediation process, ensuring alignment with Issue Management Procedure and Policy and US Consumer Remediation Procedure.
Skills & Requirements
Must-have
Client Remediation Process Management
Data & Analytics Driven Framework
Issue Management Procedure and Policy
Regulatory Mandates
Continuous Auditing
SDLC Complaint Methodology
Nice-to-have
Agility, Consistency, Speed
Innovation and Governance
Leadership and Coaching
Culture of Continuous Improvement
Collaboration and Negotiation
Key Requirements
Master’s degree in IT/Computer Applications/Engineering
12+ years financial services technology experience