Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis capabilities
Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL. This fully remote position offers a supportive culture and opportunities for professional growth

Job Summary

  • The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact within a 24/7 global shift pattern.
  • Candidates must possess basic knowledge of Object Oriented Programming languages and the ability to read and analyze log files to diagnose business-critical issues.
  • Workday offers flexible work schedules requiring at least half of the time in the office or field, along with opportunities for professional growth and career pathing.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL. This fully remote position offers a supportive culture and opportunities for professional growth.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs.

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis capabilities
  • SQL syntax reading skills
  • API client experience with Postman or SoapUI

Nice-to-have

  • SOAP WSDL XML web service integration
  • Health monitoring tools experience
  • HCM Talent Acquisition implementation background
  • Resilience under tight resolution timeframes
  • Mentoring and coaching abilities

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Experience supporting HCM, Talent Acquisition, or Talent solutions
  • Previous experience building internal or external documentation

Work Rights

Not specified

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