Call Center Rep / Pharmacy Tech Support (remote-friendly In The Us)

IQVIA

Remote, US
Base: $18.00 ph; bonus/equity: not specified; bene...
**
Pharmacy technician experience required
Hipaa certified status required
Call center experience preferred
** IQVIA is seeking a remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment assistance solutions. The role involves providing initial support for customer requests, troubleshooting issues, and ensuring program eligibility, requiring relevant experience and skills in call center operations and pharmacy support. **

Job Summary

  • This role serves as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
  • The representative is responsible for card activation, program eligibility checks, benefit explanations, and troubleshooting submission rejections.
  • The position offers a contract opportunity with IQVIA managed by an external agency, with potential conversion to full-time employment.

Matching Summary

Match Score: 75

** IQVIA is seeking a remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and medical professionals with payment assistance solutions. The role involves providing initial support for customer requests, troubleshooting issues, and ensuring program eligibility, requiring relevant experience and skills in call center operations and pharmacy support. **

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Range of health and welfare options available

Skills & Requirements

Must-have

  • Pharmacy Technician experience required
  • HIPAA certified status required
  • Call center experience preferred
  • 40 hours per week availability
  • Shift work within EST time zones

Nice-to-have

  • Experience in medical claim processing
  • Bi-lingual English and Spanish skills
  • Ability to suggest operational recommendations
  • First level problem resolution skills

Key Requirements

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certification required
  • 3+ years call center experience preferred
  • Work authorization in the US required

Work Rights

Not specified

Tailored Resume

Cover Letter