Sr. Technical Solutions Engineer

Comcast

Colorado, US
Base: $106,822.08 - $160,233.12 (colorado/illinois...
Diagnosing and resolving complex technical issues
Reading logs and reproducing bugs
Translating technical findings into actionable summaries
The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform

Job Summary

  • The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform.
  • You will be triaging issues as the first line of defense for advertiser and customer solutions support requests, investigating bug issues, and driving resolution through cross-functional collaboration.
  • Build and maintain internal documentation including troubleshooting runbooks, product playbooks, and known issue logs for CS and Product teams.

Matching Summary

The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform.

Salary

Base: $106,822.08 - $160,233.12 (Colorado/Illinois: $93,469.32 - $160,233.12; California: $80,116.56 - $148,364.00); Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Diagnosing and resolving complex technical issues
  • Reading logs and reproducing bugs
  • Translating technical findings into actionable summaries
  • Working with technical teams (Product, Engineering, QA)
  • SQL, HTML5, Javascript, APIs

Nice-to-have

  • Subject-matter expert in Universal Ads product domains
  • Proactively surfacing systemic problems
  • Building internal troubleshooting documentation

Key Requirements

  • 3+ years in a technical role
  • Experience adapting technical findings into client-appropriate messaging
  • Bachelor's Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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