Digital Experience Specialist

Black Duck

Bangalore, India
On-site
2-5 years digital program experience
Email automation platform expertise
Customer lifecycle workflow management
Black Duck Software helps organizations build secure, high-quality software by minimizing risks while maximizing speed and productivity

Job Summary

  • Black Duck Software helps organizations build secure, high-quality software by minimizing risks while maximizing speed and productivity.
  • The Digital Experience Specialist will own the execution of customer-facing digital communications, lifecycle automation, and performance tracking.
  • This role requires working independently to build repeatable systems that improve customer experience and program scalability.

Matching Summary

Black Duck Software helps organizations build secure, high-quality software by minimizing risks while maximizing speed and productivity.

Skills & Requirements

Must-have

  • 2-5 years digital program experience
  • Email automation platform expertise
  • Customer lifecycle workflow management
  • Data dashboard and reporting skills
  • Night shift availability 7 PM - 3 AM IST

Nice-to-have

  • ChurnZero or similar engagement platforms
  • Salesforce CRM system familiarity
  • Microsoft 365 and SharePoint experience
  • Japanese language fluency
  • Cross-functional collaboration skills

Key Requirements

  • 2-5+ years in digital programs or marketing operations
  • Hands-on experience with email automation tools
  • Strong written communication skills
  • Ability to work flexible night shift hours

Work Rights

Not specified

Tailored Resume

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