Customer Strategy Analyst

Santander

Madrid, Spain
Hybrid
Customer analytics framework development
Kpi monitoring and performance tracking
Data-driven decision making
The role will develop a deep understanding of key customer performance indicators to support value creation and strategic decision-making

Job Summary

  • The role will develop a deep understanding of key customer performance indicators to support value creation and strategic decision-making.
  • As a customer strategy analyst your mission will be to build and maintain a robust and scalable analytical framework to monitor, understand and drive customer strategy performance across global and local markets.
  • You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver.

Matching Summary

The role will develop a deep understanding of key customer performance indicators to support value creation and strategic decision-making.

Skills & Requirements

Must-have

  • Customer analytics framework development
  • KPI monitoring and performance tracking
  • Data-driven decision making
  • SQL and Excel proficiency
  • Data visualization tools experience

Nice-to-have

  • Data models and analytical frameworks
  • Portuguese language proficiency
  • Bold thinking and innovation
  • Proactive risk management approach

Key Requirements

  • 3 years of professional experience in insurance
  • Proven experience in data analysis and performance management
  • Bachelor’s degree in Business Administration, Economics, Finance, Engineering, Mathematics, Statistics, or a related field
  • Very high proficiency in English and Spanish

Work Rights

Not specified

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