Patient Access Liaison Ii - Access Center - Full Time 8 Hour Days (non-exempt) (union)

University of Southern California

Los Angeles, CA, US
Base: $21.00 - $33.15 ph; bonus/equity: not specif...
Fully remote
Two years of call center or healthcare experience
Hipaa compliance knowledge required
Strong verbal and written communication skills
The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications

Job Summary

  • The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.
  • Responsibilities include scheduling appointments, verifying insurance coverage, determining financial responsibility, and ensuring data integrity within the system.
  • The role requires maintaining warm, professional behavior while adhering to USC/Keck customer service standards and HIPAA regulations.

Matching Summary

The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.

Salary

Base: $21.00 - $33.15 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Two years of call center or healthcare experience
  • HIPAA compliance knowledge required
  • Strong verbal and written communication skills
  • Ability to multi-task in fast-paced environment
  • Proficiency with call management systems

Nice-to-have

  • Bilingual in Spanish or Chinese preferred
  • Associate's or Bachelor's degree in healthcare
  • Vocational certificates in scheduling or registration
  • Knowledge of medical terminology
  • Experience with practice management systems

Key Requirements

  • High school diploma or equivalent
  • Minimum two years of relevant experience
  • Fire Life Safety Training (LA City)
  • Demonstrated interpersonal and multitasking skills

Work Rights

Not specified

Tailored Resume

Cover Letter