Customer service experience in fast-paced environment
Knowledge of internal processes and system tools
Ability to multi-task and prioritize time efficiently
Allegion is seeking a Customer Experience Specialist 1 who will enhance customer interactions by providing professional support for various business requests. The ideal candidate should have at least six months of customer service experience and strong communication skills
Job Summary
The Customer Experience Specialist 1 is responsible for improving the experience of Allegion affiliates by providing professional customer service support.
The role involves managing customer service interactions via phone, email, and online portal to resolve requests regarding orders, tracking, and returns.
Allegion was awarded the Gallup Exceptional Workplace Award in 2024, recognizing its engaged workplace culture.
Matching Summary
Match Score: 85
Allegion is seeking a Customer Experience Specialist 1 who will enhance customer interactions by providing professional support for various business requests. The ideal candidate should have at least six months of customer service experience and strong communication skills.
Skills & Requirements
Must-have
customer service experience in fast-paced environment
knowledge of internal processes and system tools
ability to multi-task and prioritize time efficiently
Nice-to-have
strong written and verbal communication skills
proficiency with Microsoft Office applications
experience with CRM and ERP business systems
Key Requirements
6+ months customer service experience
HS Diploma or GED required
Working knowledge of PC based software applications