Senior Business Analyst - Servicenow Csm

Takeda

Bengaluru, India
Hybrid
Servicenow csm and s2p modules
Assess and anticipate user needs
Transform requirements into documentation
Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules

Job Summary

  • Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.
  • Transform Requirements from stakeholder feedback into clear, comprehensive, and concise documentation throughout the SDLC and conduct Review Sessions to gain approval of requirements.
  • Continuously Monitor Industry Trends and advancements to identify opportunities for innovation and provide training and support to CSM & S2P users.

Matching Summary

Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.

Skills & Requirements

Must-have

  • ServiceNow CSM and S2P modules
  • assess and anticipate user needs
  • transform requirements into documentation
  • develop comprehensive plans for requirements
  • liaise with Quality Assurance
  • agile engineering practices

Nice-to-have

  • industry trends and advancements
  • provide training and support
  • collaborate with IT teams
  • prepare and deliver presentations

Key Requirements

  • 6+ years architecting ServiceNow solutions
  • 3+ years focused on CSM and S2P modules
  • Bachelor's degree or relevant work experience
  • Familiarity with Agile, Waterfall, or Hybrid SDLC

Work Rights

Not specified

Tailored Resume

Cover Letter