City of Hope is seeking a New Patient Experience Representative to serve as the main point of contact for prospective patients, caregivers, and referrals, guiding them through the healthcare process. The ideal candidate should possess strong customer service skills, a background in healthcare or related fields, and be adaptable to new initiatives. This fully remote position offers the opportunity to contribute to a leading cancer treatment organization.
###
Job Summary
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes.
The New Patient Experience Rep is the primary point-of-contact for prospective patients, caregivers and referral phone calls and chats.
City of Hope offers a comprehensive benefits package to its employees.
Matching Summary
Match Score: 85
City of Hope is seeking a New Patient Experience Representative to serve as the main point of contact for prospective patients, caregivers, and referrals, guiding them through the healthcare process. The ideal candidate should possess strong customer service skills, a background in healthcare or related fields, and be adaptable to new initiatives. This fully remote position offers the opportunity to contribute to a leading cancer treatment organization.
###
Skills & Requirements
Must-have
Customer service and patient acquisition goals
Lead management and appointment scheduling
Verbal fluency and strong closing skills
Internet services and dedicated workspace
Nice-to-have
Continuous learning and improvement
Adaptable to ongoing change
Facilitative influence over the telephone
Key Requirements
College Education (BA, BS) preferred
Working knowledge with healthcare services/oncology preferred