Customer Service Representatives X14

Capita

United Kingdom
Base: £25,155; bonus/equity: not specified; benefi...
Fully remote
High volume inbound calls
Excellent telephone manner
Ability to show empathy
Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis

Job Summary

  • Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis.
  • This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £25,155.
  • The role requires enhanced security clearance, with a minimum 5 years UK residency being a main factor.

Matching Summary

Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis.

Salary

Base: £25,155; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27) with the opportunity to buy additional days, Discounted insurance policies, Company matched pension, Life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, Discounts on retails, socialising, health and wellbeing, travel and technology

Skills & Requirements

Must-have

  • High volume inbound calls
  • Excellent telephone manner
  • Ability to show empathy
  • Resolve queries quickly and efficiently
  • Excellent attention to detail
  • Prioritise and use initiative

Nice-to-have

  • Passion for customer service
  • Support others
  • Fast paced environment

Key Requirements

  • Proven call centre experience
  • Minimum 5 years UK residency
  • Enhanced security clearance

Work Rights

Must have 5 years UK residency

Tailored Resume

Cover Letter