TRAINING MANAGER |MK-INJ-A-B11

MCKIN TALENT SOLUTIONS PTE. LTD.

Singapore
Design and implement training programmes
Develop training materials and role-play exercises
Conduct workshops on communication skills
The role involves designing and implementing training programmes specifically aimed at enhancing client servicing capabilities and service excellence

Job Summary

  • The role involves designing and implementing training programmes specifically aimed at enhancing client servicing capabilities and service excellence.
  • Candidates will be responsible for identifying training needs across customer-facing teams through performance reviews and service metrics.
  • The position requires close collaboration with operations and business teams to align training initiatives with client service standards.

Matching Summary

Match Score: 85

The role involves designing and implementing training programmes specifically aimed at enhancing client servicing capabilities and service excellence.

Skills & Requirements

Must-have

  • Design and implement training programmes
  • Develop training materials and role-play exercises
  • Conduct workshops on communication skills
  • Monitor service performance indicators
  • Manage training schedules and resources

Nice-to-have

  • Exceptional organisational and time management skills
  • Proficient in Microsoft Office tools
  • Discreet handling of confidential information
  • Strong relationship management abilities
  • Ability to work with external facilitators

Key Requirements

  • Minimum Diploma and above
  • EA License Number 25C2980 (Recruiter requirement)
  • Proficiency in calendar management software

Work Rights

Not specified

Tailored Resume

Cover Letter