Service Deliver Administrator I- Hotline

Health & Human Services

Omaha, NE, US
Base: $37.727 ph; bonus/equity: not specified; ben...
Administer multiple priorities
Oversight of operational and programmatic matters
Monitor and support support teams
The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times

Job Summary

  • The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times.
  • We are seeking a high-energy, innovative thinker looking to take on the challenge of leading this dynamic team and working to implement strategies that will allow for Nebraska’s Abuse Hotline to be world-class and of superior quality.
  • Working at DHHS offers more than a paycheck—it provides purpose. Benefits include: Vacation and sick leave begin accruing immediately upon hire. 13 paid holidays. Agency-backed retirement plan with employer match.

Matching Summary

The Hotline Administrator will supervise a team of supervisors and support staff while ensuring a high-level of customer service and quality of excellence is portrayed at all times.

Salary

Base: $37.727 per hour; Bonus/Equity: Not specified; Benefits: Vacation and sick leave, 13 paid holidays, retirement plan with employer match

Skills & Requirements

Must-have

  • Administer multiple priorities
  • Oversight of operational and programmatic matters
  • Monitor and support support teams
  • Implement training model
  • Knowledge of agency policies and practices
  • Superior written and oral communication

Nice-to-have

  • High-energy, innovative thinker
  • World-class service implementation
  • Ethical business judgment
  • Supportive leadership and team culture

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Two years supervisory experience in human services
  • Master's degree preferred
  • Valid Driver's license required
  • SDM training required

Work Rights

Not specified

Tailored Resume

Cover Letter