Tech Support Engineering Manager

Dematic

Not specified; not specified; competitive compensa...
Fully remote
Lead technical support and field service teams
Manage slas and customer escalations
Oversee erp systems like sap or oracle
Dematic is seeking a Tech Support Engineering Manager to lead a team in providing technical support for material handling systems, focusing on customer satisfaction and team coordination. The role involves overseeing troubleshooting, managing service level agreements, and enhancing customer relations, all within a fully remote work environment

Job Summary

  • This role involves leading a team of engineers to provide remote and on-site technical support for material handling systems.
  • The manager is responsible for ensuring service level agreements are met while maintaining strong relationships with customers.
  • Candidates must be able to coordinate with cross-functional teams including engineering, field service, and controls to resolve complex system issues.

Matching Summary

Match Score: 85

Dematic is seeking a Tech Support Engineering Manager to lead a team in providing technical support for material handling systems, focusing on customer satisfaction and team coordination. The role involves overseeing troubleshooting, managing service level agreements, and enhancing customer relations, all within a fully remote work environment.

Salary

Not specified; Not specified; Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Lead technical support and field service teams
  • Manage SLAs and customer escalations
  • Oversee ERP systems like SAP or Oracle
  • Coordinate cross-functional engineering projects
  • Ensure safety and compliance standards

Nice-to-have

  • Customer centric mindset and conflict resolution
  • Mentorship and staff development skills
  • Experience with KION Group values
  • Strong problem-solving abilities
  • Ability to work on-call for emergencies

Key Requirements

  • Leadership experience in technical support
  • Knowledge of ERP systems (SAP, Oracle)
  • Experience managing field service operations
  • Background in troubleshooting industrial systems

Work Rights

Not specified

Tailored Resume

Cover Letter