Senior Manager, O365 Operations

Smith & Nephew

Pune, Maharashtra, India
Not specified; not specified; free cab transport f...
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15+ years it experience
5+ years microsoft 365 operations
24x7 global operations management
** Smith & Nephew is seeking a Senior Manager for O365 Operations in Pune, India, to oversee global Microsoft 365 operations, ensuring high availability and compliance. The role requires extensive experience in IT operations management, particularly in Microsoft 365 environments, with a strong focus on ITIL best practices. **

Job Summary

  • This role delivers end-to-end operational leadership for the organization's Microsoft 365 and enterprise cloud identity platform.
  • The position requires acting as a senior escalation authority during major incidents while leading structured incident response across a worldwide user base.
  • Smith & Nephew offers benefits including free cab transport, meal provisions per shift, and flexible personal vacation time off.

Matching Summary

Match Score: 75

** Smith & Nephew is seeking a Senior Manager for O365 Operations in Pune, India, to oversee global Microsoft 365 operations, ensuring high availability and compliance. The role requires extensive experience in IT operations management, particularly in Microsoft 365 environments, with a strong focus on ITIL best practices. **

Salary

Not specified; Not specified; Free Cab Transport Facility; One-Time Meal provided per shift; Night shift allowances

Skills & Requirements

Must-have

  • 15+ years IT experience
  • 5+ years Microsoft 365 operations
  • 24x7 global operations management
  • ITIL v4 certification required
  • Incident and Problem Management
  • CMDB governance and service mapping

Nice-to-have

  • ITIL v4 Managing Professional
  • Microsoft Purview compliance
  • Zero Trust security models
  • Advanced ITSM reporting skills
  • Strong executive communication
  • Data-driven decision making

Key Requirements

  • Bachelor's degree in Computer Science
  • 15+ years progressive IT experience
  • 5+ years leading M365/cloud collaboration
  • ITIL v4 Foundation minimum certification
  • UK shift availability (12:30 PM to 9:30 PM IST)
  • On-site work requirement in Pune

Work Rights

Not specified

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