Sme - Telephony & Reporting

122

Taguig, Philippines
**
Advanced ms office suite proficiency
Strong english verbal and written communication
Willingness to work shifting/rotating schedules
** JLL is seeking a Subject Matter Expert in Telephony & Reporting to join their team in Taguig, Philippines. This role involves managing telephony systems, providing technical support, and analyzing data to improve operational efficiency within the company’s global contact center services. **

Job Summary

  • The role involves providing comprehensive contact center services to over 100 global clients specializing in facility management.
  • Candidates will manage telephony systems including PBX, VoIP, and SIP trunks while ensuring security compliance and regulatory standards.
  • JLL offers a supportive environment committed to enhancing employee health, financial, and personal well-being through various benefits programs.

Matching Summary

Match Score: 75

** JLL is seeking a Subject Matter Expert in Telephony & Reporting to join their team in Taguig, Philippines. This role involves managing telephony systems, providing technical support, and analyzing data to improve operational efficiency within the company’s global contact center services. **

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong English verbal and written communication
  • Willingness to work shifting/rotating schedules
  • Experience with telephony system structure
  • Critical thinking for business problem solving

Nice-to-have

  • Knowledge of Genesys system and IVR platforms
  • SQL and reporting platform experience
  • Global region service support background
  • Power BI or Tableau visualization skills

Key Requirements

  • Bachelor's degree preferred
  • Excellent critical thinking skills
  • Shift/rotating schedule availability

Work Rights

Not specified

Tailored Resume

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