Analytical mind for understanding multiple resolver teams
The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible
Job Summary
The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible.
The role involves operating a follow the sun service model across three regions to provide 24/7/365 support while managing investigations during the EMEA time zone.
Employees receive competitive salary, non-contributory pension, 30 days' holiday plus bank holidays, life assurance, private healthcare, and flexible benefits including retail discounts.
Matching Summary
The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible.
Salary
Competitive salary; Non-contributory pension; 30 days' holiday plus bank holidays
Skills & Requirements
Must-have
Experience managing complex IT major incidents
Ability to handle Up Down Lateral communication
Analytical mind for understanding multiple resolver teams
Grasp and experience with CSI in IT organisation
Ability to cope with pressure and act with reasoned thought
Nice-to-have
Experience within the financial sector
Leadership skills to guide junior Incident managers
Ability to devise and deliver operational training
Participation in weekend management on call rota
Key Requirements
Experience within the financial sector is favourable
Good grasp and experience with CSI within an IT based organisation