Head Of Customer Service, Catalyst

Jenacell GmbH

Base: $102,900 - $171,500; bonus/equity: not speci...
**
Bachelor's degree or equivalent experience
3-5 years customer support management
Supervising and directing people resources
** Jenacell GmbH is seeking a Head of Customer Service to manage the Order-to-Cash processes, including import, export, and domestic orders. The ideal candidate will have 3-5 years of management experience in customer support within the chemical industry and will oversee a team of seven. **

Job Summary

  • The role involves managing all Order-to-Cash processes for import, export, and domestic orders while ensuring compliance with US laws.
  • Candidates will lead a team of 7 FTEs, developing goals and analyzing Key Performance Indicators to drive business results.
  • Evonik offers a comprehensive benefits package including medical, dental, vision, 401(k), and flexible hybrid working environments.

Matching Summary

Match Score: 75

** Jenacell GmbH is seeking a Head of Customer Service to manage the Order-to-Cash processes, including import, export, and domestic orders. The ideal candidate will have 3-5 years of management experience in customer support within the chemical industry and will oversee a team of seven. **

Salary

Base: $102,900 - $171,500; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), HSA, FSA, PTO, parental leave

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 3-5 years customer support management
  • Supervising and directing people resources
  • Import export order documentation logistics
  • SAP modules working knowledge

Nice-to-have

  • Chemical industry background preferred
  • Supply chain and regulatory understanding
  • Self-starter with positive attitude
  • Strong prioritization and time management
  • Experience streamlining systems processes

Key Requirements

  • Bachelor's degree required
  • 3-5 years customer support experience
  • Experience supervising teams
  • Knowledge of SAP modules

Work Rights

Not specified

Tailored Resume

Cover Letter