Sr. Associate Customer Experience & Engagement – Gcx Order-to-cash (gcx-otc)

Amgen Inc

5-8 years customer service experience
Order-to-cash (otc) execution proficiency
Sap or erp system usage
This role serves as a primary point of contact for customers through voice, email, portals, and digital channels to ensure timely order-to-cash execution

Job Summary

  • This role serves as a primary point of contact for customers through voice, email, portals, and digital channels to ensure timely order-to-cash execution.
  • The associate supports Amgen's global GCX-OTC service model by executing standardized processes while maintaining strict adherence to GxP standards.
  • Candidates must demonstrate strong problem-solving capabilities and the ability to manage high volumes of customer interactions in a fast-paced environment.

Matching Summary

This role serves as a primary point of contact for customers through voice, email, portals, and digital channels to ensure timely order-to-cash execution.

Skills & Requirements

Must-have

  • 5-8 years customer service experience
  • Order-to-cash (OTC) execution proficiency
  • SAP or ERP system usage
  • Salesforce Service Cloud familiarity
  • GxP regulatory compliance knowledge

Nice-to-have

  • Strong empathy and de-escalation skills
  • Experience with global teams
  • B2B and B2C environment exposure
  • Continuous improvement mindset
  • Cross-functional collaboration ability

Key Requirements

  • Bachelor's degree preferred
  • 5-8 years of relevant experience
  • Proficiency in CRM and ERP systems

Work Rights

Not specified

Tailored Resume

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