Patient Navigator-patient Call Center

Ochsner Health

Fully remote
High school diploma or equivalent
One year healthcare or customer service experience
Hipaa compliance knowledge
This role involves answering incoming calls and making outgoing calls to schedule patients while ensuring a match of physician-specific guidelines

Job Summary

  • This role involves answering incoming calls and making outgoing calls to schedule patients while ensuring a match of physician-specific guidelines.
  • Employees must collect and maintain accurate patient information relating to registration and insurance in strict compliance with HIPAA guidelines.
  • The position requires the ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.

Matching Summary

This role involves answering incoming calls and making outgoing calls to schedule patients while ensuring a match of physician-specific guidelines.

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One year healthcare or customer service experience
  • HIPAA compliance knowledge

Nice-to-have

  • Associate degree in related field
  • Experience with EPIC electronic medical record
  • Strong critical thinking skills

Key Requirements

  • High school diploma required
  • One year experience in healthcare or customer service
  • Proficiency with Windows applications and keyboard

Work Rights

Not specified

Tailored Resume

Cover Letter