DXC is seeking an Analyst I for Infrastructure Services to provide second-level IT support, focusing on troubleshooting and customer service. The ideal candidate should have strong technical skills, particularly with Microsoft and OS X systems, and exceptional interpersonal communication abilities
Job Summary
The role provides second-level support for escalated IT issues across Windows, Mac, and mobile platforms.
Candidates must demonstrate strong organizational skills and the ability to troubleshoot complex hardware and software problems remotely.
DXC Technology prioritizes in-person collaboration while offering flexibility to support employee wellbeing and productivity.
Matching Summary
Match Score: 85
DXC is seeking an Analyst I for Infrastructure Services to provide second-level IT support, focusing on troubleshooting and customer service. The ideal candidate should have strong technical skills, particularly with Microsoft and OS X systems, and exceptional interpersonal communication abilities.
Skills & Requirements
Must-have
MS Windows and Office software support
Mac OS X and Mac Office software support
Active Directory and Exchange administration
ServiceNow ticketing system experience
Network troubleshooting (WAN, LAN, wireless)
Mobile device support (iOS, Android, Windows)
Nice-to-have
Proactive knowledgebase article creation
User training and engagement skills
Remote troubleshooting capabilities
Strong interpersonal communication style
Key Requirements
At least 3 years of experience in an IT support organization
Strong understanding of ITIL incident management principles