Field Technical Support

Extendicareporthope

Onsite
6-8 years related work experience
Hp products customer base knowledge
Site support for break-fix activities
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The position requires extensive knowledge to resolve complex issues, provide site support for break-fix activities, and lead onsite escalation support when needed.
  • Candidates must typically possess 6-8 years of related work experience, preferably in HP products, account management, or mission-critical systems experience.

Matching Summary

This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.

Skills & Requirements

Must-have

  • 6-8 years related work experience
  • HP products customer base knowledge
  • Site support for break-fix activities
  • Proactive monitoring techniques
  • Complex issue resolution expertise

Nice-to-have

  • Team mentoring capabilities
  • Process improvement identification
  • Positive working relationship building
  • Tailored solutions for enterprise accounts
  • Cross-departmental coordination skills

Key Requirements

  • High School Diploma or commensurate work experience
  • 6-8 years of related work experience
  • Experience with HP products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter