The Customer Service Intermediate Analyst is responsible for managing high-profile client portfolios and providing timely resolutions to customer issues in coordination with the Customer Service team
Job Summary
The Customer Service Intermediate Analyst is responsible for managing high-profile client portfolios and providing timely resolutions to customer issues in coordination with the Customer Service team.
Citi offers comprehensive programs supporting employees' physical and mental well-being, including telehealth, counseling, and expanded paid parental leave policies.
Employees have access to extensive learning and development resources to grow their skills and career while balancing work and life effectively.
Matching Summary
The Customer Service Intermediate Analyst is responsible for managing high-profile client portfolios and providing timely resolutions to customer issues in coordination with the Customer Service team.
Skills & Requirements
Must-have
Customer service support
Client portfolio management
Issue resolution and escalation
Process improvement advocacy
Regulatory knowledge maintenance
Risk assessment and compliance
Nice-to-have
Project management skills
Strong communication and influence
Analytical and investigative skills
Team coaching and support
Work-life balance programs
Key Requirements
2-5 years customer experience
Relevant business or financial environment experience
Bachelor’s Degree or equivalent in Business, Accounting or Finance