Support Operations Specialist, Ai Agent Management

Anthropic

San Francisco, CA, USA
$131,040 — $165,000 usd py
On-site
Ai agent configuration
Conversation design
Technical integrations
The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences, with a focus on building and improving the capabilities of Fin, the AI support agent

Job Summary

  • The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences, with a focus on building and improving the capabilities of Fin, the AI support agent.
  • You will shape how the AI agent communicates, its tone, structure, handoff logic, and interaction flow, while also building the backend scaffolding that enables it to take real action on behalf of users.
  • This role involves configuring AI behaviors, building integrations, designing conversation flows, and maintaining automated workflows to enable the AI agent to resolve issues end-to-end.

Matching Summary

The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences, with a focus on building and improving the capabilities of Fin, the AI support agent.

Salary

$131,040 — $165,000 USD

Skills & Requirements

Must-have

  • AI agent configuration
  • conversation design
  • technical integrations
  • workflow automation
  • support operations

Nice-to-have

  • UX writing for conversational interfaces
  • data-driven approach
  • fast-paced environment
  • AI excitement

Key Requirements

  • 3+ years of experience
  • hands-on AI agent configuration
  • technical comfort with APIs
  • attention to guardrails
  • data-driven evaluation

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter