Controls Support Technician Ii – Plc & Automation

BW Forsyth PartnersT LLC

Green Bay, United States
Fully remote
Resolve customer equipment issues
Troubleshoot plcs, drives and devices remotely
Utilize erp system for parts
The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services

Job Summary

  • The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services.
  • Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements (loading HMIs, drives, PLCs) as necessary.
  • BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine.

Matching Summary

The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services.

Skills & Requirements

Must-have

  • Resolve customer equipment issues
  • Troubleshoot PLCs, drives and devices remotely
  • Utilize ERP system for parts
  • Review customer data for insights
  • Proficient in PLC software
  • Strong technical and troubleshooting skills

Nice-to-have

  • Customer Focus
  • Instills Trust
  • Drives Results
  • Communicates Effectively
  • Optimizes Work Processes
  • Collaborates
  • Ensures Accountability

Key Requirements

  • Associate degree or 5 years experience
  • High school diploma or 7 years experience
  • Ability to travel at least 15%

Work Rights

Not specified

Tailored Resume

Cover Letter