Global Customer Experience End To End Demand To Pay - Downstream Specialist (japanese Speaker)
Roche Holding AG
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Japanese and english language proficiency
Sap or sap srm system knowledge
First level support and ticketing tools
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Roche Holding AG is seeking a Global Customer Experience End to End Demand to Pay - Downstream Specialist who is a Japanese speaker. The role focuses on delivering first-level support in procurement operations, requiring strong communication skills in Japanese and English, along with experience in supplier relationship management and ticketing tools.
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Job Summary
This role involves providing first-level support for procurement functionalities and managing service tickets within defined SLAs.
The position requires fluency in both Japanese and English to effectively communicate with end users and resolver groups.
Candidates must be available to work afternoon shifts until 6:00 PM and possess strong analytical and troubleshooting skills.
Matching Summary
Match Score: 75
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Roche Holding AG is seeking a Global Customer Experience End to End Demand to Pay - Downstream Specialist who is a Japanese speaker. The role focuses on delivering first-level support in procurement operations, requiring strong communication skills in Japanese and English, along with experience in supplier relationship management and ticketing tools.
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Skills & Requirements
Must-have
Japanese and English language proficiency
SAP or SAP SRM system knowledge
First level support and ticketing tools
Procurement operational experience
Afternoon schedule availability until 6 PM
Nice-to-have
Mandarin language skills
Shared Service Centre experience
Supplier relationship management background
Agile and results-oriented mindset
Key Requirements
1-3 years of Procurement operational experience
University degree in Finance, Informatics, Business Administration, or Economics
Proficiency in reading, writing, and understanding Japanese and English