Sr Associate Technical Support Engineer-paradox

Workday

Troubleshoot account configurations, apis, job feeds
Sql queries for data investigation
Configure client sso, sftp, and ssh
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds
  • SQL queries for data investigation
  • Configure client SSO, sFTP, and SSH
  • RESTful API calls using Postman or Bruno
  • AWS (Athena/S3), Datadog, Twilio, Sendgrid, Github, Salesforce

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • AI troubleshooting tools and LLM observability

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter