Customer Experience Strategy Specialist

FWD

Bangkok, Thailand
Customer experience strategy
Cross-functional collaboration
Customer journey mapping
This role will build a Customer Experience strategy that leverages new sources of expertise and best practices

Job Summary

  • This role will build a Customer Experience strategy that leverages new sources of expertise and best practices.
  • The position is responsible for guiding and influencing leadership teams in designing and implementing a target customer experience.
  • Key initiatives will enhance quality and differentiate customer experience across various touchpoints.

Matching Summary

This role will build a Customer Experience strategy that leverages new sources of expertise and best practices.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Cross-functional collaboration
  • Customer journey mapping

Nice-to-have

  • Analytical skills
  • Leadership influence
  • User experience improvement

Key Requirements

  • Experience in customer experience strategy
  • Proven track record in analytics
  • Ability to lead cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter