As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
This is a permanent, full-time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
customer service experience
explain complex information clearly
manage conversations about payments
high attention to detail
prioritise and manage deadlines
work with systems and learn processes
Nice-to-have
learning culture
sense of purpose
diverse and inclusive team
work/life balance support
Key Requirements
Experience in customer service, contact centre, or debt collection
Experience within workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations