This role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle
Job Summary
This role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle.
The analyst acts as the first line of support for customer issues, triaging problems and coordinating resolutions between engineering and operations teams.
Candidates must possess deep Dynamics CRM knowledge to facilitate workshops, validate workflows, and translate complex business needs into technical specifications.
Matching Summary
This role serves as a primary client-facing functional lead ensuring successful delivery of Microsoft Dynamics 365 CRM solutions across the full lifecycle.
Skills & Requirements
Must-have
Microsoft Dynamics 365 CRM experience
End-to-end requirements analysis
Client-facing functional leadership
Business process mapping and optimization
User story and acceptance criteria creation
Nice-to-have
SQL query writing proficiency
Call center environment support experience
Cross-time zone global team collaboration
Out-of-hours regional support availability
Proactive problem-solving and self-motivation
Key Requirements
Four-year college degree in engineering or related discipline
Five plus years of hands-on CRM or business analysis experience
Strong proficiency with Jira, ServiceNow, and Confluence tools