Consultant, Conversational Design

NeuraFlash, Part of Accenture

Remote
Remote
3+ years design or business analysis experience
Customer-facing consulting experience
Proficiency in diagramming tools like lucidchart or visio
NeuraFlash, part of Accenture, is seeking a Conversational Design Consultant to design impactful contact center experiences using AI-driven technologies. The ideal candidate will have experience in design and business analysis, with a focus on creating user-friendly automated interactions across various channels

Job Summary

  • NeuraFlash is seeking a Conversational Design Consultant to lead design workstreams for major customer experience transformations across voice and digital channels.
  • The role involves designing compelling speech systems leveraging Agentic AI and Natural Language Understanding from AWS and Salesforce to automate customer service.
  • Candidates will collaborate with cross-functional teams including architects and engineers to validate that final products achieve design objectives and drive business value.

Matching Summary

Match Score: 85

NeuraFlash, part of Accenture, is seeking a Conversational Design Consultant to design impactful contact center experiences using AI-driven technologies. The ideal candidate will have experience in design and business analysis, with a focus on creating user-friendly automated interactions across various channels.

Skills & Requirements

Must-have

  • 3+ years design or business analysis experience
  • Customer-facing consulting experience
  • Proficiency in diagramming tools like Lucidchart or Visio
  • Ability to present design deliverables to stakeholders
  • Experience analyzing data for user behavior insights

Nice-to-have

  • Experience building voice user interfaces (VUI)
  • Knowledge of generative AI and prompt writing
  • Familiarity with CRM and contact center integrations
  • Awareness of contact center industry trends
  • Ability to tie outcomes to business value through storytelling

Key Requirements

  • 3+ years of design or business analysis work experience
  • Customer-facing consulting experience required
  • Proficiency with process visualization tools

Work Rights

Not specified

Tailored Resume

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