Senior Analyst – Customer Support

Land Securities Group

Bachelor's degree in finance or business
English verbal and written communication
Salesforce crm experience
The role provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support

Job Summary

  • The role provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support.
  • Responsibilities include resolving customer enquiries regarding information and product functionality while logging all interactions in Salesforce.
  • The company offers a collaborative culture with tailored benefits including healthcare, retirement planning, and paid volunteering days.

Matching Summary

The role provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support.

Skills & Requirements

Must-have

  • Bachelor's Degree in finance or business
  • English verbal and written communication
  • Salesforce CRM experience
  • First interaction resolution capability
  • Flexible working hours availability

Nice-to-have

  • Experience in financial industry
  • Expert understanding of Eikon products
  • Proactive problem-solving attitude
  • Willingness to undertake additional projects
  • Understanding of client needs in wealth management

Key Requirements

  • University qualified degree in finance or business
  • Previous contact center environment experience preferred
  • Flexibility to work any schedule including nights

Work Rights

Not specified

Tailored Resume

Cover Letter