Senior Customer Success Manager - Los Angeles, Ca

otterx.io

Los Angeles, CA, United States
Base: $80,000 - $95,000 py; bonus/equity: eligible...
On-site
Manage portfolio of restaurant brands
Build trusted customer relationships
Drive retention and renewal conversations
Own and manage a portfolio of 10–15 mid‑market and strategic restaurant brands as the primary relationship owner

Job Summary

  • Own and manage a portfolio of 10–15 mid‑market and strategic restaurant brands as the primary relationship owner.
  • Monitor key performance metrics and proactively recommend improvements to help customers maximize operational efficiency and revenue growth.
  • This role is based in our Los Angeles office location, requiring onsite work five days a week.

Matching Summary

Own and manage a portfolio of 10–15 mid‑market and strategic restaurant brands as the primary relationship owner.

Salary

Base: $80,000 - $95,000 per year; Bonus/Equity: eligible for equity awards and annual performance-based bonus; Benefits: Medical, dental, vision, life, disability, 401(k), HSA, FSA, Paid Time Off

Skills & Requirements

Must-have

  • Manage portfolio of restaurant brands
  • Build trusted customer relationships
  • Drive retention and renewal conversations
  • Identify expansion opportunities
  • Lead executive business reviews
  • Drive platform adoption

Nice-to-have

  • Passion for food and hospitality
  • Deep commitment to technology
  • Voice of the customer internally

Key Requirements

  • 5+ years of experience
  • Manage mid-market or enterprise accounts
  • Manage revenue-generating accounts
  • Engage executive-level stakeholders
  • Translate customer data into insights

Work Rights

Not specified

Tailored Resume

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