Customer Service Agent- Mid Shift

Aristocrat

Lansing, MI, United States
Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Handle inbound calls, chat, and emails
Troubleshoot technical issues
Communicate marketing offers to vip customers
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, focusing on delivering exceptional service to players in the gaming industry. The role involves handling inquiries, troubleshooting technical issues, and maintaining high customer service standards

Job Summary

  • Provide information and process inquiries about accounts, products, and services.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

Match Score: 75

Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, focusing on delivering exceptional service to players in the gaming industry. The role involves handling inquiries, troubleshooting technical issues, and maintaining high customer service standards.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) with match

Skills & Requirements

Must-have

  • Handle inbound calls, chat, and emails
  • Troubleshoot technical issues
  • Communicate marketing offers to VIP customers
  • Uphold customer confidentiality
  • Maintain SLAs for inquiries
  • Work towards 70 contacts daily goal

Nice-to-have

  • Thrive in fast-paced environment
  • Organized with excellent time-management
  • Work independently with initiative

Key Requirements

  • 0-2 years inbound/support call center experience preferred
  • At least 21 years old
  • High School diploma or equivalent
  • Advanced computer and Windows Office knowledge
  • Type at least 90 wpm
  • Troubleshoot computers, smartphones, and tablets
  • Hybrid schedule with reliable internet
  • Travel to office 50% of shifts
  • Camera-ready while working

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter