As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Lithia offers a comprehensive benefits package including Medical, Dental and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and Employee Stock Purchase Plan.
Matching Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Salary
$75,000.00-$150,000.00; Commission(s) off: Individual Sales, Individual Gross profit; Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours
Skills & Requirements
Must-have
initiate automotive services and repairs
customer service and communication
vehicle inspection and estimates
manufacturer warranty administration
Nice-to-have
team player
customer satisfaction focus
Key Requirements
Previous Service Advisor experience preferred
Prior automotive technician experience a plus
Basic mechanical understanding of automobile
Acceptable driving record and valid driver's license
High school graduate or equivalent, 18 years or older