End User Support Manager

Raymond James

Base: $100,000.00-$145,000.00; bonus/equity: not s...
Hybrid
5 years of technical support experience
2 years of people leadership experience
Experience with itsm tools like servicenow
The TSC Manager oversees a team providing first-level support across the enterprise

Job Summary

  • The TSC Manager oversees a team providing first-level support across the enterprise.
  • This role emphasizes operational oversight and strategic engagement for exceptional support experiences.
  • Raymond James promotes a people-first culture valuing diversity and collaboration.

Matching Summary

The TSC Manager oversees a team providing first-level support across the enterprise.

Salary

Base: $100,000.00-$145,000.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement savings

Skills & Requirements

Must-have

  • 5 years of technical support experience
  • 2 years of people leadership experience
  • Experience with ITSM tools like ServiceNow

Nice-to-have

  • Strong communication skills
  • Client-first mindset
  • Continuous improvement culture

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • Familiarity with compliance standards
  • Proven success in managing escalations

Work Rights

Not specified

Tailored Resume

Cover Letter