Director Of Software Engineering & Applied Ai (level 6) – Product Success Engineering, Adobe Experience Platform

Adobe

Multiple Locations
Base: $186,500 -- $358,250 annually (us); base: $2...
Ai agents for customer success
Intelligent automation systems
Customer journey intelligence systems
Lead the development of AI agents, tooling, and automation to help customers directly support, operate, and scale their end-to-end AEP and Apps implementation

Job Summary

  • Lead the development of AI agents, tooling, and automation to help customers directly support, operate, and scale their end-to-end AEP and Apps implementation.
  • Build, mentor, and scale a world-class multidisciplinary engineering team of 15-25+ engineers, data scientists, and solution architects, fostering a culture of innovation, customer obsession, and technical excellence.
  • Champion the development of scalable automation solutions targeting 85%+ first contact resolution rates, 99.9%+ platform uptime, and measurable customer health score improvements.

Matching Summary

Lead the development of AI agents, tooling, and automation to help customers directly support, operate, and scale their end-to-end AEP and Apps implementation.

Salary

Base: $186,500 -- $358,250 annually (US); Base: $247,400 - $358,250 (California); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • AI agents for customer success
  • intelligent automation systems
  • customer journey intelligence systems
  • large-scale cloud-native platforms
  • real-time decision engines
  • predictive modeling systems

Nice-to-have

  • customer engagement strategies
  • marketing automation platforms
  • digital adoption platforms
  • customer success methodologies
  • AI-driven personalization

Key Requirements

  • 10+ years software engineering experience
  • 5+ years engineering leadership managing 10+ engineers
  • 3-5 years deploying production AI systems
  • Bachelor's degree in Computer Science or related field
  • Experience with LLMs, generative AI, prompt engineering, RAG

Work Rights

Not specified

Tailored Resume

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