Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed hybrid based on industry norms).
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident management, and compliance with ITIL and SOX standards. The role emphasizes collaboration, continuous improvement, and effective leadership to drive IT modernization and ensure audit readiness
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident management, and compliance with ITIL and SOX standards. The role emphasizes collaboration, continuous improvement, and effective leadership to drive IT modernization and ensure audit readiness.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnership with Internal Audit teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of ITSM or IT Operations experience
Demonstrated experience with SOX ITGCs
Proven ability to lead through influence across teams