Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: + performance-based...
**
Exceptional customer service
Staff scheduling and management
Training and development
** Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead a team in delivering exceptional client service and managing operations at the clinic. The ideal candidate should have veterinary experience, strong leadership skills, and a commitment to customer relations. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 75

** Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, to lead a team in delivering exceptional client service and managing operations at the clinic. The ideal candidate should have veterinary experience, strong leadership skills, and a commitment to customer relations. **

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Exceptional customer service
  • Staff scheduling and management
  • Training and development
  • Veterinary practice operations
  • Client and patient care focus

Nice-to-have

  • Motivated and energetic
  • Compassionate and supportive
  • Fostering professional growth
  • Technological update recommendations

Key Requirements

  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Degree in veterinary or relevant field (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter