Product Support Specialist - Ecommerce

CBA (Commonwealth Bank)

Australia
Fully remote
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
You will be working within the eCommerce team to be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be working within the eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • The role offers a rotating roster between 7am to 7pm Monday to Sunday, with flexibility for remote work or office locations across Australia.

Matching Summary

You will be working within the eCommerce team to be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • world-class customer support

Nice-to-have

  • innovative thinkers
  • passion for finding solutions
  • collaboration focus
  • digital transformation advocate

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech, or enterprise software/SaaS platform
  • Experience with high volume inquiries across multiple channels
  • Risk Mindset

Work Rights

Not specified

Tailored Resume

Cover Letter