Senior Associate Service Operations Specialist

NTT Communications

On-site
Bachelor's degree in it or business administration
Moderate experience in large-scale service delivery
Experience managing customer escalations
NTT Communications is seeking a Senior Associate Service Operations Specialist, who will be responsible for assisting in the planning, coordination, and monitoring of operational activities to ensure effective service delivery. The ideal candidate should have a background in service delivery within a technology services environment, along with strong communication and problem-solving skills

Job Summary

  • The role involves assisting with the planning, coordination, and monitoring of operational activities to deliver approved plans and continuously improve service delivery.
  • Candidates must ensure less complex services are delivered effectively by carrying out routine tasks and adhering to strict service level agreements (SLAs).
  • NTT DATA is a global leader committed to accelerating client success through responsible innovation and offering a diverse, inclusive workplace where employees can thrive.

Matching Summary

Match Score: 75

NTT Communications is seeking a Senior Associate Service Operations Specialist, who will be responsible for assisting in the planning, coordination, and monitoring of operational activities to ensure effective service delivery. The ideal candidate should have a background in service delivery within a technology services environment, along with strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Business Administration
  • Moderate experience in large-scale service delivery
  • Experience managing customer escalations
  • Ability to monitor operational metrics and SLAs
  • Proficiency in fast-paced deadline-driven environments

Nice-to-have

  • ITIL foundation certification preferred
  • Strong communication skills for structured reporting
  • Team-oriented environment building ability
  • Creative problem-solving in analytical settings
  • Diversity and inclusion workplace culture

Key Requirements

  • Bachelor's degree in IT or Business Administration
  • ITIL Foundation certification (preferred)
  • Moderate experience in multi-national technology services
  • Experience in technical and service management exposure

Work Rights

Not specified

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