Client Success Analyst, Information Systems

Wake Forest University

Winston-Salem, North Carolina, United States
In-person, 2nd shift
Windows 11 and macos operating systems
Client services problem-solving skills
Ticketing software documentation experience
Wake Forest University is seeking a Client Success Analyst for an in-person, second shift role focused on providing technical support for end-users. The ideal candidate will possess an Associate's degree in a computer technology field and have a background in troubleshooting and customer service

Job Summary

  • This entry-level position focuses on resolving incidents and fulfilling service requests in alignment with Client Services objectives at Wake Forest University.
  • The role requires providing accurate and timely solutions to moderate to complex technical problems through various support channels including phone, email, and on-site visits.
  • Employees must be available to work outside normal business hours and maintain the security of sensitive university data.

Matching Summary

Match Score: 75

Wake Forest University is seeking a Client Success Analyst for an in-person, second shift role focused on providing technical support for end-users. The ideal candidate will possess an Associate's degree in a computer technology field and have a background in troubleshooting and customer service.

Skills & Requirements

Must-have

  • Windows 11 and macOS operating systems
  • Client services problem-solving skills
  • Ticketing software documentation experience
  • Network connectivity troubleshooting
  • On-call availability for weekends

Nice-to-have

  • Creative solution generation abilities
  • Effective cross-departmental communication
  • Professional customer service standards

Key Requirements

  • Associate of Applied Science Degree in computer technology
  • Two years related experience in PC troubleshooting
  • Strong knowledge of Windows 11 and macOS
  • Not eligible for visa sponsorship

Work Rights

Not specified

Tailored Resume

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