Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo
Job Summary
Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo.
Identify jobs in jeopardy and endeavour to optimise completion, identify training needs and areas of improvement, and act as front line response to client queries.
Benefits include a pension plan, life assurance, employee assistance programme, refer a friend scheme, maternity pay, educational assistance, career progression opportunities, and Long Service Awards.
Matching Summary
Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo.
Skills & Requirements
Must-have
Daily oversight of residential technicians
Maximise core KPI's
Adherence to quality and H&S standards
Client satisfaction
Allocate daily workload to crews
Monitor job completion
Respond to client queries
Compile timesheets
Maintain Health and Safety compliance
Full driver's license required
Nice-to-have
Sense of belonging culture
Commitment to delivering for clients
Caring about wellbeing
Identify training needs
Optimise job completion
Key Requirements
Previous related experience leading a team of Installers
Intermediate understanding of VM Network operation and signal flow preferred
Computer literate – intermediate knowledge of Microsoft Word and Excel
Excellent communication skills required
Ability to work flexible hours and overtime when necessary