SOURCEO PTE. LTD. is seeking an Executive, Service Quality to enhance service delivery within its hospitality properties in Singapore. The role emphasizes data-driven insights, operational improvements, and a commitment to service excellence through audits, guest feedback, and recognition initiatives
Job Summary
The role drives continuous improvement of service quality across Far East Hospitality properties by translating data and guest feedback into actionable insights.
Candidates will partner closely with property teams to strengthen service delivery at key customer touchpoints and ensure consistency with brand standards.
The position involves coordinating internal and external service excellence awards and organizing the annual Hall of Excellence event.
Matching Summary
Match Score: 85
SOURCEO PTE. LTD. is seeking an Executive, Service Quality to enhance service delivery within its hospitality properties in Singapore. The role emphasizes data-driven insights, operational improvements, and a commitment to service excellence through audits, guest feedback, and recognition initiatives.
Skills & Requirements
Must-have
Execute quarterly service audits
Analyze guest feedback data
Proficient in Microsoft Excel and PowerPoint
Nice-to-have
Experience with Generative AI tools
Familiarity with Revinate platform
Event coordination capabilities
Key Requirements
Degree in Customer Service, Hospitality or related field
1-3 years experience in Customer Experience or Service Quality preferred