Senior Solution Consultant

Talkdesk

Atlanta, Georgia, US
Base: $123,000 - $205,000 ote; bonus/equity: eligi...
On-site
3+ years in professional services or consulting
Strong programming skills in javascript python typescript
Experience with rest apis webhooks and sdks
Talkdesk is seeking a Senior Solutions Consultant in Atlanta, Georgia, to lead the implementation of customer experience automation (CXA) and contact center as a service (CCaaS) solutions. The ideal candidate will have strong technical skills, a consultative approach, and experience in SaaS environments

Job Summary

  • The role involves leading strategic implementations of Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions to align with customer use cases.
  • Candidates must possess strong programming skills in languages like JavaScript, Python, or TypeScript along with experience in AI toolchains and LLM orchestration.
  • Talkdesk offers an uncapped paid time off program, 14 paid holidays, and eligibility for long-term equity incentives and short-term bonuses.

Matching Summary

Match Score: 85

Talkdesk is seeking a Senior Solutions Consultant in Atlanta, Georgia, to lead the implementation of customer experience automation (CXA) and contact center as a service (CCaaS) solutions. The ideal candidate will have strong technical skills, a consultative approach, and experience in SaaS environments.

Salary

Base: $123,000 - $205,000 OTE; Bonus/Equity: Eligible for long term incentives and short term bonus or commission; Benefits: Medical Dental Vision Life Disability Insurance EAP 401(k)

Skills & Requirements

Must-have

  • 3+ years in Professional Services or Consulting
  • Strong programming skills in JavaScript Python TypeScript
  • Experience with REST APIs webhooks and SDKs
  • Working knowledge of foundation models RAG LLM orchestration

Nice-to-have

  • Fluency in Portuguese Spanish French German
  • Knowledge of building conversational agents chatbots
  • Familiarity with Salesforce Zendesk CRM systems
  • Experience with Visio Lucid Chart diagram software

Key Requirements

  • Bachelor's degree in technical field or significant professional experience
  • 3+ years in Professional Services Consulting or IT/Software Development
  • Fluency in written and spoken English

Work Rights

Not specified

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